Support & Contact
Passiko Labs Private Limited · accounts.passiko.com
Last updated: 18 October 2026
Need a hand with your Passiko account or one of our products? We're happy to help.
How to reach us
| What you need | |
|---|---|
| Help with your account, sign-in, or a product | support@passiko.com |
| Payments, invoices and refunds | billing@passiko.com |
| Privacy requests, legal notices and complaints | legal@passiko.com |
| Anything else (partnerships, press, feedback) | hello@passiko.com |
When will we reply? We reply within 2 business days (Monday to Friday, excluding Indian public holidays).
To help us help you faster, please write from the email address linked to your Passiko account and tell us which product you were using, what happened, and (if you can) include a screenshot. Never send us your OTPs, magic links, or full card details. We will never ask for them.
Account and sign-in help
Didn't get your magic link?
- Check your spam, junk, or promotions folder.
- Make sure you typed your email address correctly.
- Wait a minute or two, then request a new link. Only the newest link works, and links expire after a short time.
- Ask your email admin to allow emails from passiko.com if you use a work or school address.
Magic link opens but doesn't sign you in?
- Try opening the link in the same browser and on the same device where you requested it.
- Make sure cookies are allowed for accounts.passiko.com; we need essential cookies to keep you signed in.
Using Google sign-in?
- Choose the same Google account you used before. Signing in with a different Google account or email may create a separate Passiko account.
- To remove Passiko's access, visit myaccount.google.com/permissions.
Lost access to your email? Write to support@passiko.com from any address with as many details as you can about your account. We will need to verify that it's yours before making changes.
Think someone else got into your account? Email support@passiko.com straight away with the subject "Account security".
Billing questions
Payments are processed securely by Razorpay; we never store your card details. For a GST invoice, a charge you don't recognise, cancelling a plan, or a refund request, email billing@passiko.com with your account email and the Razorpay payment ID (from your payment receipt).
Refund requests should reach us within 7 days of payment. We review each request case by case, and approved refunds are processed within 5–7 business days to your original payment method. This does not limit your rights under the Consumer Protection Act, 2019. For details, see section 9 (Refunds) of our Terms of Service.
Your data and privacy
You can ask to access, correct, update, or delete your personal data, withdraw consent, or nominate someone to act for you. Email legal@passiko.com with the subject "Privacy request" from the email linked to your account. For details, see our Privacy Policy.
Grievance Officer: Akshay Jondhale, Director & CEO, legal@passiko.com (address below). We acknowledge grievances within 48 hours and resolve them within 15 days, and never later than the time allowed by applicable law.
Company details
Passiko Labs Private Limited 543, Shivaji Nagar Road, Near Old Fire Station, Shivaji Nagar, Nanded, Maharashtra 431602, India
CIN: U62011ME2026PTC477024 · GSTIN: 27AARCP5915B1ZA Directors: Akshay Jondhale (CEO) and Chandrakala Ashok Jondhale